When we first started doing this many years ago, it was called “systems management”, and our focus has never wavered from that goal.
We needed to understand how well our technology was delivering, back when it was our business and our customers we were focused on.
Nothing has changed, except that now it’s your business and your customers. Well, there is one difference: this capability now is known by many newer names, most of which tend to be variations on the original.
At Epsilogix, we use the phrase Business Service Management because when we started delivering dashboards worthy of the name to customers in 2001, this was the phrase we originated that helped to refocus an entire industry.
Technology is not a hole in your business into which you throw money and wonder what (if anything) it is doing for you. Neither is it a playground for technicians who just want to play with the newest hot product/platform/language. Sometimes “state of the art” really is a requirement, but more often the optimum cost/performance values can be found elsewhere.
Technology is a tool and should be treated that way. If it does not provide a meaningful contribution to the success (including profitability) of the business, then let someone else fund the effort. It needs to be managed exactly the same way every other investment in your business is, and then evaluated to determine its effectiveness. Epsilogix helps you get there, by taking the raw data that you have and distilling it into the intelligence you need.
Epsilogix is led by Ray Parker. You can find out more about us on LinkedIn here and here.